A new positioning framework for organizational value: Juxtaposing organizational value positions with customer centricity

The use of organizational capabilities to increase customer value

a r t i c l e i n f o The importance of the customer's role in the management of a firm has been increasing for the last twenty years. A firm's organizational capabilities, both internally and externally oriented, are essential for increasing customer value creation and the focus of this paper is on market orientation, knowledge management and customer relationship management. The aim of the st...

Organizational Earned Value Analysis

We offer an approach for performing organization earned value analysis by taking advantage of the hierarchical structure of the GQMStrategies grid. The merger enables us to create an integrated hierarchy of business goals, value goals, and strategies for achieving those goals and to monitor and evaluate those goals at all levels. It provides a means to expand the definition of earned value metr...

Leveraging Crowdsourcing for Organizational Value Co-Creation

Modeling Organizational Positions

Mentoring: Adding Value to Organizational Culture